Uncheck “Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)”.Go to the “Remote” tab in “System Properties,” select “Allow remote connections to this computer.”.Select “Remote Settings” from the System window.To check a computer is accepting remote desktop requests from other network computers, do the following: For devices on wireless networks: ensure your PC’s wireless connection is switched on.For wired networks: ensure the ethernet cable is plugged into your network adapter properly.For home networks: ensure your router is switched on.If you receive “There’s a problem with the network” error message, make sure your network adapter is working and try:.If you receive “The remote PC can’t be found” error message then ensure you have entered the correct PC name for the remote PC, or you try entering its IP address.In rare circumstances, the TCP stack may be corrupt, requiring a reset. Review the Microsoft KB article How to Change the Listening Port for Remote Desktop to determine whether the listening port has been changed on the destination machine. Verify the version of the Remote Desktop client is compatible with the server or client you are connecting to.ĭisable third-party antivirus/security software that may be blocking communication. If you can connect using the IP address and not the name, there is likely a problem with DNS resolution. Try connecting to the destination machine's IP address instead of its name.
Use the troubleshooting tool from step 4 to connect to switches and routers to see if there is a network blockage. Review the network bindings and provider order. Review recent Windows Updates that may have resulted in network-related changes. If these troubleshooting steps do not resolve the issue, review the event logs on the source and destination systems for additional information to help determine the scope of the problem.įor additional troubleshooting, reference the following Microsoft article: Troubleshoot Remote Desktop problems. Use the Windows Firewall with Advanced Security console in Server Manager to turn off the firewall. Note: Do not stop or disable the Windows Firewall service on a Windows Server 2008 or newer server.
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